FAQ

　　Frequently Asked Questions
　　1.Which areas can share your free shipping policy?
　　For now, we offer free shipping service to all locations our logistics support.
　　2. How long does shipping take?
　　After the payment clear, we will send goods out during 24 hours, then you will receive a tracking number and link to track where is the package, after 5-7 working days you will receive the belstaff jackets.
　　3.What payment do you accept?
　　We accept VISA, MasterCard online credit cards payment way.
　　4.Will My credit card transaction be safe with shopping on your website
　　YES, we use industry standard 100% secure 128bit SSL Encryption Technology which means credit card transaction are completely safe on this site.
　　5.How could I cancel the order ?
　　Because we always send order out during 24 hours, so please email us before your payment clear.
　　No cancel fee charge.
　　6.Is there any credit card fee or tax fee ?
　　NO, Non-tax, you will only pay the money you see on our site, no transaction fee and tax fee, because we will mark the package as “gift”.
　　7. My item is out of stock. What do I do?
　　Feel free to visit our store for any replacement items you might like. You can either reply to any e-mail we have sent you with the names of the new items or ask help with our Live person.
　　8. I am entering my credit card information in correctly, but i've received an e-mail stating my order was declined. What should I do?
　　Please Make sure that the name and billing address on your credit card matches the one that you give us when you make your order. Do not make any abbreviations on this billing address. Also make sure your AVS number (security code on the back) is correct as well. If this does not work, please try another credit card or contact us hotbelstaff@gmail.com about the issue and we will attempt to resolve it promptly.
　　9. What is your Return Policy?
　　We handle returns with the utmost concern. You may return unworn/undamaged goods within 30 days of your initial order. You must contact us before sending your order back to receive further instruction.
　　10.Is my privacy protected?
　　We do not share your personal information with any 3rd party companies. We will delete your information upon request.
　　11.Do you have wholesale prices?
　　Yes, we offer wholesale prices.
　　12. Why haven’t I received my order confirmation?
　　Spam filtering software maybe installed on your computer or used by your email provider or internet service provider, To ensure that you could receive our emails and the responses to your inquiries, do one of the following:
　　1.  Check your junk, bulk or spam folder.
　　2.  Send us an email again, tell us your full name and address, we will resend the confirmation